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Frequently Asked Questions
 
 
     
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Pre-Sales Questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. PayPal, VISA, MasterCard, American Express, Discover or you can Mail in your payment.

Q. Are your server's Unix or Windows?
A. We use both but recommend Linux servers running latest verion of Red Hat or Debian.

Q. Do you allow adult sites?
A. Yes, we allow adult sites as long as material is not illegal and you own the rights.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel.

Q. Can I pay monthly?
A. Yes, you may pay monthly or yearly. You save money paying yearly!

Q. How long does it take to setup my account?
A. Your account will be setup and ready immediately. Occasionally domain registrations can take up to 24 hours to fully propagate.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer SSH/shell access?
A. In our Starter Package the answer is no due to security reason's we do not offer SSH or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs in cPanel. For Business and Corporate packages we do offer SSH access at the cost of $2/month

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

D N S

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate although sometimes it is almost immediately working. We do give you an IP Address to for immediate access as well.

Q. What do I set my domains name server's to?
A. It is automatically set up for you in the ordering process.

Control Panel

Q. Do you have a manual for our control panel?
A. Go to https://documentation.cpanel.net

Q. Where do I go to login to my control panel?
A. You go to http://cpanel.yourdomain.com

Q. How do I make sub-domains?
A. Log into cPanel. Under Domains Heading click on Subdomains. Add the subdomain name you wish to create and what directory you want it to point to.

Q. What are "Parked Domains"?
A. Parked domains allow you to “park? additional domain names pointing to your existing hosting account (domain). This allows users to reach your website when they enter the parked domain in their browsers.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading Filezilla from here

Q. My files do not show up in my browser what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click on Email Accounts under Heading Mail.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com or if you wish to use a SSL/TLS connection to check your email please refer to setup instructions in our Knowledgebase.

Q. Where do I go to check my emails using Webmail on my browser?
A. http://webmail.yourdomain.com

Q. How can I setup webmail to go directly to horde, roundcube or Squirrel Mail?
A. After logging into your webmail, click Enable Autoload beneath the icon of the mail program you wish to use.

CGI / PHP / MySQL / Perl / JS

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of PHP are you using?
A. 5.3, 5.4, 5.5, 5.6

Q. What version of PERL are you using?
A. 5.8.8

Q. What version of MySQL are you using?
A. 5.5.42-37.1

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All payments can be paid in your online account or with the pay button at the top right of your email Invoice and Mail in Payments are also accepted.

Q. How cancel my account?
A. All accounts can be cancelled through our Control Panel

SSL

Q. What is the difference between shared SSL and private SSL?
A. A shared ssl certificate is cheaper at $50/year and much faster to set up but do not include sub-domains. Private SSL certificates are much more expensive and contain all your business information with a detailed verification process. Both shared and private (Positive) SSL will display as https://www.yourdomain.com in the address bar of any browser, are 128kb encrypted data and require a unique IP address for your domain which is billed at $6/month.

Q. How do I purchase a Shared or Private SSL Certificate from you?
A. You can purchase a SSL Certificate for your domain though our Client Billing System. It usually takes several hours to propagate and become active.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + OpenSSL If you require assistance from us to install it there will be a $50.00 installation fee.

Q. How do I transfer a SSL Certificate?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from. You basically need to get the public and private key and install it in your cPanel.

Subdomains

READ THIS BEFORE SETTING UP A SUBDOMAIN!

To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.rocknspace.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain in addition to the main domain you host with us

READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

There are three fields cpanel asks for when creating an addon domain.

  1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!
  2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
  3. "Password:" fill in any password you want here.

Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

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